Emergency Broadband Benefit program and Lifeline


OEConnect Offers Lifeline Service to Eligible Subscribers!

Lifeline Discount

Lifeline is a federal program to help make communication services more affordable for low-income households. Lifeline provides subscribers a discount on monthly telephone service purchased from participating providers. Subscribers can also purchase discounted broadband from participating providers. The discounts will help ensure that low-income households can afford 21st-century broadband and the access it provides to jobs, education, and other opportunities. The program currently provides up to $9.25 toward the monthly cost of broadband or up to $5.25 toward the cost of phone service (but not both). 


You might be eligible for the Lifeline Discount if you are eligible for Supplemental Nutrition Assistance (SNAP), Medicaid, SSI, federal public housing assistance, Veteran’s or Survivor’s Pension benefit, or income-based eligibility (at or below 135% of Federal Poverty Guidelines). You can only receive one benefit and it can be used for cellular, internet or phone services.  You also must recertify annually. 

More Details

More information is available at www.lifelinesupport.org.

To apply, you must visit the Lifeline National Verifier website at www.checklifeline.org/lifeline.

Please call our office at 607.293.6622 to see if you are in one of our Lifeline-eligible areas. 


Terms and Conditions of Voice Telephony Lifeline

Affordable Connectivity Program (ACP)

What is the Affordable Connectivity Program (ACP)?

The ACP Program is a Federal Communication Commission (FCC) program designed to help low-income households pay for internet service and connected devices. 

OEConnect, LLC. (OEConnect) offers discounted service to eligible households through the Affordable Connectivity Program, or ACP. The ACP is a government program that reduces customers’ broadband monthly Internet access service bills. Households can qualify for ACP benefits if their total income is at or below 200% of the Federal Poverty Guidelines (ACP Eligibility Guidelines) for a household of that size, if a member of the household is currently enrolled in Lifeline, or if at least one member of the household participates in a qualifying government program, including SNAP, Medicaid, SSI or the Free and Reduced-Price School Lunch Program or School Breakfast Program, as well as other specified programs. You can find out more about our ACP-discounted offerings and how to enroll by calling (607) 293-6622. If the Program ends, or if a participating household is no longer eligible, the household will be subject to OEConnect’s regular rates, terms, and conditions.

Please Note:

     1.    ACP is a government program that reduces the customer's broadband internet service bill 
     2.    ACP is temporary in nature 
     3.    Households will be subject to the Carrier's undiscounted rates and general terms and conditions at the end of the                  program if they continue to receive service 
     4.    Households may obtain broadband service supported by the ACP Program from any participating Carrier of their                  choosing 
     5.    Households may transfer their ACP program benefit to another Carrier at anytime 

To further understand the program, please review the following links:

Program Eligibility

Acceptable Documentation Examples

Income Eligibility

Application Instructions:

1) Find out if you qualify and apply online USAC ACP Application Process

2) Once you are approved, please fill out the required application in full: ACP Application

* Interactive application must be downloaded and saved to your computer first before filling it out.

3) Attach a copy of your National Verifier Application ID # and approval.

4) Attach an acceptable form of identification: ACP Acceptable Documentation Guide

5) Return all forms by email to: EBBP@otsegoec.coop or by mail to P.O. Box 128, Hartwick, NY 13348.

Please note: In order to be eligible for the program, the ACP application must be filled out in your OEConnect Account holder's name. Third parties, not on your account, are unable to qualify you for the program.


If you have any further questions or to see if your plan qualifies for the ACP Discount, please contact the OEC Business Office at 607-293-6622.




OEConnect, LLC.

PO Box 128

Hartwick NY 13348

Pay-by-Phone 1-844-843-6842  -  24/7

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Our billing department can be reached at 607-293-6622 during regular business hours.