Frequently Asked Questions

Command IQ is an App for your cell phone which helps you monitor and change services such as: Network Control such as changing your internet network name and password; Basic Parental Controls: manually enable/disable internet access for devices and users; Guest Networks: got company coming? Set up a network to give them easy access while protecting your main network; Speed Test: See how fast your network is running with a simple tap.

ExperienceIQ allows you to organize the various devices used by family members into groups called “profiles.” ExperienceIQ provides subscribers with a set of easy-to-use tools to protect family members, especially children, from inappropriate and potentially harmful online content. The app supports filtering based on 15 predefined categories. These categories cover the most common types of content parents typically want to restrict: violence; pornography and nudity; gambling; alcohol and drugs; illegal and criminal activity; peer-to-peer file sharing; web advertisements and spam; online games; social networks; online shopping; online video and audio; comics and animations; cloud storage and file downloads; internet portals; and organizations. In addition, ExperienceIQ includes a comprehensive list of applications that can be either blocked or allowed for each profile.

Tracking down a slow speed issue can be tricky, but generally falls into a few general issues. First, having an understanding of how Wi-Fi works. Our ONT (modem) can provide managed Wi-Fi services to your home. Wi-Fi is considered "dual band" meaning there are two distinct frequencies used, 2.4Ghz and 5Ghz. The 2.4Ghz band has the ability to penetrate walls and obstacles better than 5Ghz, but delivers data at slower speeds (theoretically 450 to 600 MBS megabits per second but realistically in the 40 to 60 MBS range). The 5Ghz band can send data at up to 1300MBS but over a shorter distance. Your Wi-Fi speed can also be affected by the signal strength or distance away from the Wi-Fi source (ONT/modem), the weaker the signal, the slower the speed. Lastly, and the most common cause is older devices or new devices that have inferior components. A customer recently reported that they could not get better than 40 MBS on their new laptop. The laptop was purchased on sale from Walmart and cost $100. We installed an external USB dual band Wi-Fi adapter and showed the customer that the laptop simply had a poor-quality Wi-Fi adapter built in. Using poor quality ethernet cables can also cause gaming consoles to under-perform. To get the full speed on a 1 GBS plan, your device needs to be directly connected to the main modem (hardwired). Very few devices can access a full 1 GBS connection via Wi-Fi.

FAQs