COVID-19 Update

Tuesday | March 31, 2020
COVID-19 Update

Customer Testimonials

Customer Feedback Image

We appreciate hearing from our customers about how our service measures up to their standards! Take a look at what some of our customers are saying. 

  • We had our WIFI installed this morning by a gentleman named Garrett. Garrett arrived within ten minutes of the scheduled time, he was very professional, he did a good job, he wore a mask the entire time that he was here and he seems like a good guy all the way around.

    Garrett came to our home to complete the final installation of High-Speed Internet. He was polite, respectful of our home, and extremely professional. The installation with completed quickly and efficiently and he answered all of our questions. It is without hesitation that we would highly recommend him! We have always been very pleased with the service at Otsego Electric and thank all of the employees for their helpfulness and efficiency, especially during this time of high-volume work orders.

  • Our internet install was completed today and we wanted to say that a nice job the young man that came out did! Very respectful and a pleasure to talk with. Thank you!

  • Pat did a great job with my internet upgrade and getting me back online to teach my classes!

  • Above and beyond… Orrin saw my tailpipe disconnect from my truck today while I was driving home from Hartwick. After I pulled to the side of the road, he passed by me and then turned around to help offer me help. He offered to tie up the tailpipe which he did with grace and speed. He wouldn’t take any money. I wanted to thank him again and let the company know that they have a good worker! Thanks again!

  • Dear Jim, I’d like to thank you for your prompt professional correction of my internet issue the other day. We really appreciate your excellent work.

  • I am so pleased with the OEConnect internet and phone service! The tech did a great job with the installation and Gretchen was extremely helpful with the pre-install arrangements and general information. Otsego Electric has come a long way since joining in 1972. Congratulations!

  • Thank you for your help with our fiber optic internet connection being installed. Your office staff and on-site technicians all did a really good job!

  • OEConnect Team: Thank you for opening up our world!

  • I wanted to write to your company today to let you know that your men were very professional, courteous, and understanding and explained the process that they were taking to get the fiber optic line installed when they came to my house!

Recent Federal Broadband Funds Announcements

We are receiving many questions about the recent news relating to the federal Infrastructure Investment and Jobs Act (IIJA) broadband funding (BEAD) which is being allocated to New York State in the amount of $670 million. The recent news was an announcement that NY State will eventually receive this amount of funding starting in 2024 under the Broadband Equity, Access, and Deployment program administered by the NTIA (National Telecommunications and Information Administration). 

Otsego Electric Cooperative and our broadband subsidiary, OEConnect, have not received any of this money to date and nobody else has either. New York State has not opened an application process to obtain more funding yet.  When NY opens the program and designates on maps exactly which areas the funding will be made available, OEC will consider the opportunities at that time.  OEC is currently building over 100 miles of new extensions in areas that were designated by the FCC Rural Development Opportunity Fund in 23 different areas in Otsego County and two other adjoining counties. 

Telephone Relay Service (TRS)

Telephone Relay Services

Telephone Relay Service (TRS) helps persons with hearing or speech disabilities make and receive telephone calls.

  • TRS is available in all 50 states, Washington D.C., Puerto Rico, and all US Territories
  • There is no cost for TRS service

How To Use:

  • If you need to use our TRS services, simply dial 711
  • You will then enter the telephone number of the person you are trying to reach

A Communications Assistant at the relay center will make a telephone call on your behalf and relay the call between parties between voice and text as needed.