FCC Internet Transparency and Network Management Disclosure

OEConnect is committed to providing the best service without restricting what can be done on the Internet. The project was started to provide economic and quality-of-life benefits to the communities we serve. We do not block or limit any lawful content, applications, services or use of any non-harmful devices. Lawful network traffic is not discriminated against except in extreme circumstances where we need to manage the traffic for the benefit of all customers and to ensure that critical services are delivered without interruptions. If you have any questions or complaints, please call our office at 607.293.6622.

To view our available services and pricing, please visit our website at www.oeconnect.coop or call our office at 607.293.6622.

We have built our network from the ground up for high capacity to handle all of your traffic with ease. However, all speeds are stated to be “up to” their respective maximum speed of service because there are many factors that affect your actual speed of service on the internet. These factors include:

1. The number of users who are using a website that you might be using and the
   capabilities of that site;
2. Whether you are using hardwired or wireless to connect and, if your device is on a wireless connection, the signal strength between our router and the device;
3. The service provider that the visited website uses (among other factors);
4. Your computer and the software that is installed;
5. Viruses and Malware; and
6. The number of connected devices in your home that are using our service at the
   same time.

Typically, you can expect that the level of service you purchase will be delivered as long as the above factors do not limit the connection. The use of your phone or TV should not affect the performance of your Internet connection under normal circumstances. You can check your Internet connection against any of the speed test sites, such as www.speedtest.net, for informational purposes but please be aware that there are several factors that affect the speed, such as the ones listed above. If you feel your speed is lower than expected, please call our office at 607.293.6622.

We use network management to ensure critical and time-sensitive services such as telephone and television are prioritized and are always available even if the network gets congested. We do not block any traffic that is lawful and does not violate our terms of service, which can be found on www.oeconnect.coop .  The only exception would be if you subscribe to our managed WiFi service that comes with a firewall for your network that can be turned off or modified. If you would like help with this, please call us at 607.293.6622.

OEConnect

3192 County Highway 11

PO Box 128

Hartwick, NY 13348

24/7 Technical Support
1-833-244-8764

Underground drops can be set up by the customer before the drop crew arrives to save time and money.

Underground drops can be directly buried without conduit but it is recommended that conduit be placed under sidewalks and driveways.

We will need your help locating underground facilities such as waterlines, dog invisible fences, drainage pipes, telephone lines, electrical lines, septic lines or systems, fuel tanks, etc. so we do not damage them accidentally. We cannot guarantee that we will not disrupt any of these connections but it will help if you locate them for us with flags or other methods before we begin our service drop process. 

If you choose to install conduit, please follow these guidelines:

1. If the span the fiber needs to be run is less than 100 feet, the conduit can be ¾” gray conduit. 

2. If span is over 100 feet, conduit should be 1 1/4" conduit, laid straight with no sweeps and pull points every 300 to 500 feet. 

2. A minimum of 6" depth should be maintained

3. Conduit should be stubbed and capped 3 feet above grade next to the structure within 5 feet of the power meter location

4. Conduit should be run along the same path as the power service drop stubbed and capped 12" above grade at the base of the pole.

5. Please avoid any extreme or 90 degree turns in any horizontal run. This does not include the 90-degree up turns at the pole or structure.

6. Pull string or wire needs to be placed inside the conduit the entire length.  

7. If your underground conduit runs more than 500 feet, please stub a gap in the conduit up to the surface halfway so we can pull the string or wire through the conduit. In some cases, in longer drops there may need to be more than one gap. There should be a gap at least every 300-500 feet in these cases. Kinks and friction make it difficult to pull more than 500 feet.

If your meter is attached to the pole, you should follow the same procedures as above with the conduit run on the structure side of the underground power line and located at the power service disconnect or service entry.

The drop contractor will run the fiber through the conduit for you.

If you have any questions, please call before you begin work.

We currently have no positions open at this time, please keep checking back.